As an independent officer of the Legislature, the Ombudsperson investigates complaints of unfair or unreasonable treatment by provincial and local public authorities and provides general oversight of the administrative fairness of government processes. It conducts three types of investigations: investigations into individual complaints; investigations that are commenced on the Ombudsperson’s own initiative; and investigations referred to the Ombudsperson by the Legislative Assembly or one of its committees.
The Ombudsperson has a broad mandate to investigate complaints involving provincial ministries; provincial boards and commissions; Crown corporations; local governments; health authorities; colleges and universities; schools and school boards; and self-regulating professions and occupations. A full list of authorities can be found in the Ombudsperson Act, 1996. The Office of the Ombudsperson responds to approximately 8,000 inquiries and complaints annually.
The Ombudsperson conducts confidential investigations that are consultative, fair, resolution-oriented, and designed to remedy underlying problems. The Ombudsperson may make recommendations to improve public administration and issues various types of reports which are tabled in the Legislative Assembly.
For more information on the Ombudsperson, visit the
Office of the Ombudsperson website.